Salary: £50,000 - 90,000 per year Requirements: Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years Microsoft certification M365 Administrator Expert or at least 3 of the following Microsoft 365 certifications: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate certification Demonstrated success working in secure, regulated, or compliance-driven environments Strong leadership capabilities with experience guiding technical teams and driving high performance Customer-focused approach with excellent communication and stakeholder-management skills Hands-on experience developing and delivering technology roadmaps Strong problem-solving and organisational skills Competence in ITIL-aligned service management; ITIL certification desirable A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience Responsibilities: Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies Lead platform security and governance, ensuring compliance with internal policies and industry best practices, particularly within secure or regulated environments Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure Build and lead a high-performing M365 team, fostering a culture of accountability, collaboration, and professional growth Technologies: ITIL Microsoft 365 Security SharePoint Office 365 Azure Cloud More: We are a forward-thinking organisation committed to delivering high-quality performance and service excellence across the Microsoft 365 platform. Our team thrives on collaboration and professional growth, and we prioritize user experience and customer satisfaction. We offer a dynamic work environment with opportunities to innovate and lead, focusing on digital transformation within secure and regulated frameworks. Join us in shaping the future of our digital infrastructure. last updated 14 week of 2026