About the Role
We’re looking for a dynamic ASE Manager to lead and evolve our Account Support Executive (ASE) function within NextGear. This is a high-impact leadership role where you’ll shape how sales support drives real commercial results — from improving utilisation and renewals to enhancing the overall customer experience.
You’ll take ownership of a talented team, ensuring they deliver efficient, high-quality operational support to our field sales and account management teams. At the same time, you’ll use data, insight and continuous improvement to elevate performance and influence business outcomes.
If you’re passionate about leading people, optimising processes and turning insight into action, this is a fantastic opportunity to make your mark.
What You’ll Be Doing
* Manage, coach and develop a team of 5–8 ASEs, creating a high-performing, engaged environment
* Drive performance through clear goals, regular 1:1s and structured development plans
* Build capability, resilience and future talent within the team
* Own team performance against KPIs, service standards and activity measures
* Ensure efficient workload management, prioritisation and consistent delivery
* Maintain oversight of key activities such as new business applications, renewals and account support
* Uphold high standards of quality, compliance and customer experience
* Translate sales priorities into clear operational actions for your team
* Enhance utilisation, renewals and portfolio performance through effective support
* Use data and Salesforce insights to identify trends, risks and opportunities
* Provide meaningful reporting and recommendations to Sales Leadership
Collaborate Across the Business
* Act as the key link between ASEs and teams such as Risk, Credit, Finance, Customer Operations and Marketing
* Resolve cross-functional issues and improve end-to-end processes
* Represent the ASE function in key operational forums
* Ensure strong Salesforce adoption and data quality
* Use performance insight to drive smarter decision-making and behavioural change
* Identify and implement process improvements that boost efficiency and service delivery
What We’re Looking For
Experience
* Proven experience leading teams in sales support, account management or operational environments
* Strong background in performance management, coaching and team development
* Experience working with KPIs, reporting and performance data
* Exposure to regulated industries (e.g. automotive or financial services) is a plus
Skills
* Inspiring and effective people leadership
* Confident stakeholder engagement and communication
* Analytical mindset with the ability to turn insight into action
* Strong organisational skills and ability to manage competing priorities
* High level of IT literacy (Salesforce experience desirable)
Why Join Us?
* Lead a critical function that directly influences commercial performance
* Work closely with senior stakeholders across the business
* Combine people leadership, operational excellence and strategic impact
* Be part of a collaborative, forward-thinking team environment
Ready to Step Up?
If you're ready to take ownership, drive performance and make a tangible impact, we’d love to hear from you.
Apply now and help shape the future of NextGear’s sales support function.
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