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Location: Victoria, London (4 days office-based, 1 day WFH)
Start Date: ASAP
Our client is a leading organisation in central London, dedicated to working collaboratively with local councils, businesses, and voluntary organisations to create a cleaner, safer, and more welcoming environment for visitors, workers, and residents alike.
They are now seeking an experienced Operations & Contract Manager to take ownership of frontline service delivery across the district. This vital role involves managing street-level operations, ensuring contractor performance, and acting as a key liaison between other stakeholders such as Transport for London (TfL), the local council, and the Metropolitan Police.
Key Responsibilities:
* Contract Management: Oversee external service contracts to ensure timely and effective resolution of street-related issues.
* Stakeholder Engagement: Build and maintain strong relationships with local authorities, contractors, TfL, and the Met Police.
* Frontline Services: Monitor public realm standards and address operational concerns promptly and proactively.
* Project Delivery: Support and lead initiatives to improve the area’s environment, safety, and overall experience.
Candidate Profile:
* Proven experience in operations and contract management, ideally in a public realm or BID environment.
* Strong stakeholder management skills, with the ability to navigate complex relationships.
* Excellent organisational and communication skills.
* Experience working with regulatory bodies or on public events is a distinct advantage.
This is an exciting opportunity to make a tangible impact in one of London’s most dynamic districts. If you're proactive, solutions-focused, and thrive in a collaborative, high-impact environment, we’d love to hear from you.
Salary is dependent on experience.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Project Management
* Industries
Public Safety, Government Administration, and Events Services
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