IMMEDIATE START REQUIRED WHERE POSSIBLE MISSION PURPOSE OF THE JOB As a Customer Service Administrator you will be at the heart of our operations, ensuring our customers receive the highest standard of service. You will manage orders, coordinate with internal teams, and support efficient warehouse operations, all while maintaining professional and positive communication with our customers. Your work will directly impact customer satisfaction and the smooth running of our business. KEY RESPONSIBILITIES Act as the main point of contact for customers, handling phone calls promptly and professionally, embodying the Company tone of voice. Receive and respond to a wide range of customer emails, addressing product queries, order inquiries, and other customer needs. Liaise with and provide support to Area Sales Managers, ensuring smooth communication and order processing. Place orders accurately for customers, Sales Agents, and web-based orders. Assist the warehouse team with picking, packing, and shipping orders, following established procedures to maintain quality and accuracy. Maintain a clean, organized, and efficient workspace and warehouse, supporting optimal efficiency in picking and packing. Process returns, ensuring products are cleaned, checked, and returned to stock promptly. Contribute ideas to improve customer service processes and workflows. LOCATION This is an office-based role, Monday to Friday, 0900 - 1700 with a 30 minute unpaid lunch break. There is no public transport to the office, so it is essential that you own transport to commute to and from work. SKILLS, COMPETENCIES, AND EXPERIENCE Required: Clear, confident, and professional communicator, both verbally and in writing. Excellent customer service skills with the ability to handle difficult situations calmly and effectively. Strong prioritization skills, able to manage multiple tasks efficiently. Ability to work professionally under pressure while maintaining high attention to detail. Hardworking and proactive, willing to roll up your sleeves and help the team where needed. Team player, able to collaborate effectively with colleagues across departments. Desired: Proficiency in MS Office (Word, Excel, Outlook). Experience using Xero, CIN7 Core or similar software. WHAT WE OFFER Salary of up to £26,500 31 days holiday (inclusive of bank holidays and time off for Christmas shutdown) A supportive and friendly work environment where your contributions are valued. The opportunity to grow your career in a dynamic, fast-paced business. Competitive salary, generous leave, and a culture that supports work-life balance. Enhanced sick leave Stocked drinks fridge Free glasses (including sunglasses!)