Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Housekeeping Manager
at Cowley Manor
Based in: Cowley,
Cheltenham
Reports to: General
Manager
We are looking for a Housekeeping Manager to join our dynamic team! With
a keen eye for detail, you will be responsible for the upkeep of our rooms and
public areas. With guest satisfaction in mind, your primary responsibilities
will include management and training of our housekeeping team, managing
inventory and budgets.
DUTIES AND RESPONSIBILITIES:
Product quality:
* Manage
and lead the housekeeping team to deliver a high quality service to our guests,
ensure the maintenance and cleaning of the rooms.
* Working with other Heads
of Departments, plan for and ensure of the cleaning of all public areas, restrooms,
F&B outlets, the spa and back of house areas.
* Monitor
and inspect daily the bedrooms and public areas, ensuring the standards are
met.
* Ensure
compliance with health, safety, and hygiene standards within the Housekeeping
department, maintaining a safe environment for both staff and guests.
Team
management:
* Recruit,
train and mentor the Housekeeping team, creating a positive work environment.
* Plan the
weekly rota for the Housekeeping team and manage employees’ holidays.
* Manage
and communicate the guest satisfaction results to the Housekeeping team.
* Conduct
regular performance reviews and provide feedback to team members to promote
personal development and improve team performance.
* Encourage
a culture of efficient and effective working practices to increase employee
productivity.
Maintenance:
* Work
closely with the Maintenance team, addressing maintenance shortfalls
immediately, and plan for preventative works.
* Ensure
that housekeeping equipment is well-maintained and operational, arranging for
repairs or replacements as necessary.
Inventory
control:
* Process,
order and maintain supplies and inventories for amenities, cleaning supplies
and linen, and ensure stock takes are done monthly.
* Develop
and maintain relationships with suppliers and vendors, ensuring timely delivery
of quality products at competitive prices.
Other
responsibilities:
* Assist
in the planning and execution of large-scale events or special guest requests
that require additional housekeeping resources or service
* Ensure effective and positive cross departmental
communicatio
* Occasional coverage of Duty Manager shifts to
support the wider hotel operation
ABOUT YOU
* Experience
in a similar role within a comparable venue.
* Excellent organisational and leadership skills.
* Be well
spoken with excellent communication skills.
* Attention
to details and customer needs.
* Social,
engaging, and motivated.
* Flexibility
to respond quickly and positively to a range of work situations.
* Knowledge
as well as abilities in other languages would be beneficial.
* Proof of
eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re
looking for an entry-level employment or a new opportunity to evolve, we make a
point to recruit, develop, and retain the most motivated and talented people
from all backgrounds and skills. Here is what we can offer:
* On the job and personalised training to develop the
technical and managerial skills necessary to develop a clear career path:
weekly masterclass, internal training and training with brands, incentive, etc.
* Possibility of inner company mobility within our foreign
venues such as Italy, France, Spain or Switzerland.
* Staff discounts and benefits.
* Pension scheme.