Company Description
Sports betting, gaming, and interactive entertainment are changing, and we're leading that change. By putting people first and placing exciting, engaging, and entertaining experiences at more fingertips than ever before, we're pushing boundaries further with innovation, technology, and talented people like you. When you join Entain, it's your game. Let's win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business. Are you ready to launch a winning career?
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on a wide range of sports and events.
4. Process customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 18 hours, comprising a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
* You must be 18 years of age or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Capable of handling challenging situations professionally and calmly.
Outside of work, you'll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during the recruitment process, please contact us.
Additional Information
What we offer:
* Optional overtime subject to availability.
* Pension Scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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