Team Administrator, Office Based
As a Public Sector Team Administrator, you will support the Public Sector Department so they can perform their duties in the most efficient way. You must have a keen eye for detail and be able to recall & retain information.
Operational & Administrative Duties:
* Adhere to all prescribed departmental procedures at all times.
* Manage workload effectively, prioritising tasks in line with departmental needs and case deadlines.
* Perform a wide range of administrative tasks to support Case Managers, ensuring accuracy and compliance with internal processes.
* Travel to the archives in Manchester
Report Production & Case Documentation:
* Produce correspondence and documentation for Case Managers to review and sign off.
* Create digital reports by:
* Translating working family trees and supporting documents (birth, marriage, death certificates) into the dedicated software system.
* Ensuring all data is accurate, complete, and presented in an interactive format for solicitors and other clients.
* Updating the in‑house case management system and notifying the relevant Case Manager.
* Compile interim and final reports, including:
* Hand‑drawn and computerised family trees
* Covering letters
* Mailing lists
* Copies of supporting certificates and agreements
* Ensuring all updates are recorded in the case management system and communicated to the Case Manager.
* Produce accurate reports for Solicitors and Local Authorities in the prescribed format and in accordance with internal procedures, ensuring all updates are logged appropriately.
* Assist the Reception team with incoming calls when needed
* General Admin tasks including supporting the daily postal duties including using the franking machine.
Certificate Ordering & Ancillary Services:
* Order certificates from the General Register Office (GRO) or local register offices, updating the case management system and Case Manager accordingly.
* Assist with ancillary services such as divorce searches, probate searches, and will searches, including:
* Making payments
* Tracking progress
* Recording updates in the case management system
* Complete DWP search requests, including payment processing and tracking, ensuring all updates are recorded and communicated.
Communication & Case Progression:
* Provide timely and professional updates to Solicitors, Councils, and Beneficiaries on behalf of Case Managers.
* Respond to correspondence promptly and provide regular updates as required by the department.
* Record findings accurately in the prescribed format, including updates to family trees where necessary.
The ideal candidate will have/be:
- Educated to A Level Standard.
- Ultra-organised and possess strong communication skills including a good telephone manner.
- Basic knowledge of Microsoft systems
- Able to manage large workloads working to tight deadlines.
- An exemplary sickness & punctuality record
- A proven team player.
This is a great opportunity and salary is dependent upon experience. Apply now for more details