Role : IT Manager Location : Enfield Salary : £50,000 £55,000 Benefits : Continuous growth opportunities fully paid for Private Healthcare 25 days holiday plus 8 bank holidays Annual health check Staff discounts and loyalty schemes Opportunities within a growing global company Team social days My client, a global manufacturer with a growing UK Department is looking for an IT Manager to join their team as soon as possible As the IT Manager, you will play a vital role in formulating and executing the running of the IT Support throughout the business in alignment with their objectives. Further, you will also develop and drive the IT Team you oversee to make sure the satisfaction of clients and customer are exceeding service expectations. As the IT Manager, you will report directly into the Managing Director and provide updates with the development and management of the client base as well as driving business growth. For this role, you will have experience making influential business decisions, dealing with budgets and expenditure reports as well as assist in the strategic improvement of the organisation's IT Department. Responsibilities : Weekly Reports on helpdesk performance Have an understanding of SLA agreements and make sure each helpdesk does also Daily monitoring of IT Technicians and helpdesk performances Delivering on Key Performance Indicators Be an escalation point for the technicians when needed Prepare and present reports and proposals to clients