Housing and Public Protection Business Improvement Manager
We have an exciting opportunity for Housing and Public Protection Business Improvement Manager to join us! This role is full‑time, permanent, offers hybrid working, and pays a salary of £55,296 – £60,286 per annum.
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.
RBWM is a unique borough, with huge opportunities given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
The Role
Reporting directly to the Assistant Director for Housing & Public Protection, this is a pivotal leadership role at the heart of some of our most high‑profile and high‑impact services.
You’ll drive excellence across business support, performance, and continuous improvement—using your insight, creativity and data‑led innovation to transform how we deliver for residents and businesses.
From shaping strategic direction to ensuring seamless back‑office operations, you’ll play a critical role in enabling and enhancing a diverse portfolio of frontline services.
Your Role Will Involve
* Lead and inspire the Business Support & Performance function—including full budget responsibility—and champion a culture of improvement and innovation.
* Occasionally deputise for the Assistant Director, providing strong leadership and direction when required.
* Turn insight into action by developing high‑quality performance dashboards, needs assessments and intelligence products that shape how we work.
* Lead in the specification and procurement of service software.
* Oversee FOIs, Member enquiries, complaints, statutory housing reviews/appeals and legal processes, ensuring learning drives better customer experience.
* Manage key contracts in line with the Council’s Constitution, ensuring value, quality, and compliance.
What We Are Looking For
* A Level 5/6 qualification in a relevant field (e.g. Housing Studies, Business Administration, Environmental Health) or equivalent senior experience in housing/public protection, with a proven track record in strategy, ICT/project delivery or transformation.
* Experienced leadership, including managing people and budgets to deliver high‑performing, customer‑focused services.
* Strong awareness of the housing/public protection landscape, local government policy, and governance.
* Exceptional communication skills, with the ability to analyse data, produce clear and compelling reports, and manage complex formal complaints—including Ombudsman cases.
What We Offer
* 32 days annual leave.
* Flexible working including a hybrid working pattern for a better work‑life balance.
* Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
* Free employee parking close to the offices.
* Give As You Earn scheme.
* Instant Reward Scheme to recognise and reward innovative achievement.
* Employee Assistance Programme providing counselling, advice and information.
* Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
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