Part Time Community Manager / Customer Service Executive
22.5 hours per week, spread over the following times...
* Monday – Friday 9am – 5:30pm (two days)
* Saturday/Sunday 9am-3:30pm or 3:30pm-10pm (one day)
2 weekday shifts + 1 weekend shift a week
We're looking for a customer service expert to take care of our customers who follow our social media accounts. You'll provide engaging, informative responses, across some of our key accounts.
The role:
* Day-to-day monitoring of our client's social channels using web-based systems to help make our customers' lives easier with relevant, engaging and informative conversations. (We currently use Brandwatch and Sprout Social as our main platforms.)
* Work with our teams to keep customers up to date and create solutions, along with liaising with our operations and wider teams to assist with any queries. You will also be given opportunities to assist the wider team in developing and managing content for social media
* Escalate any issues, opportunities or insight when needed and use the tools provided to resolve any problems swiftly
* Demonstrate an understanding of processes and technical knowledge and fully utilise software systems
* Carry out any other reasonable tasks as requested by the management team
* Use creative thinking to flex a brand's tone of voice to interrupt social conversations and react to trending posts
You should apply if you have...
* Strong communication skills
* Excellent writing skills
* Genuine enthusiasm and lots of personality
* Ability to adapt tone of voice to match the nature of the conversation
* Practical experience with social media monitoring tools e.g., Brandwatch / Hootsuite / Sprout is preferrable but not essential
* Experience using Facebook, Twitter, Instagram and TikTok with a good knowledge of the social landscape
* Experience in customer service / support roles, may this be in person or via telephone, email, live chat etc.
* Attention to detail
About us:
We're Tangerine – a team of over 100 talented content creators, digital planners, creative strategists, designers, account handlers and much more. We exist to help brands solve problems, think differently, be more influential and connect with people.
Our vision is to be the specialist communications agency that top brands want to work with and the most talented people want to work for.
Our culture is really important to us in achieving that vision. We all share a passion to be the best, deliver meaningful work and push the boundaries. We encourage our people to think freely and push creativity, continually testing and learning. All of which means our clients get the stand-out they want and our people get to show how talented they are.
And as the first agency in the UK to become employee-owned (in 2017), we all have a real say in how our business is run and we all contribute to creating an environment where we and our ideas can flourish. It also means we put a lot of thought and investment into internal programmes, to make sure we can support each other's wellbeing. This supportive culture and our generous package of benefits and employee initiatives is why people love to stay with us and grow as part of our agency.
What we offer:
* An annual tax-free profit share
* A healthy annual training budget supported by our Homegrown training skills development programme
* A generous holiday scheme including your birthday off
* Wellbeing day off once a quarter
* Late start/early finish once a quarter
* Agile working
* Flexible public holidays
* Health Insurance
* Charity, Wellbeing and Social events
* Interest-free loans
* Contributory pension up to 5%
* Enhanced dependents /maternity/paternity/sick pay
* 121 coaching and mentor
Open to all:
We are committed to fostering a diverse and inclusive workplace were everyone can thrive and help enhance the way we work through their unique perspectives and experiences.
Please get in touch to discuss any assistance you may require with our application process.
Send your CV and salary expectations and we'll be in touch.