Job title: Broking Team Leader Schemes and Affinity
Location: East Midlands
PURPOSE OF ROLE
We are working with a well-established insurance business to recruit a Broking Team Leader for their Schemes Team. This role will lead and support a team of Brokers, ensuring service excellence, compliance, and operational efficiency. You will manage day-to-day operations, mentor staff, and drive performance in line with business objectives.
RESPONSIBILITIES
* Manage daily team operations, meeting service levels and compliance requirements
* Act as an escalation point for complex queries and provide clear guidance
* Oversee broking activities including renewals, MTAs, new business, and client servicing
* Collaborate with underwriting, compliance, claims, and finance teams
* Align team goals with wider business objectives and support strategic plans
* Monitor performance and implement process improvements
DAY-TO-DAY
* Lead delivery of scheme solutions for clients from sole traders to large commercial accounts
* Coach and mentor team members to drive growth and accountability
* Maintain FCA compliance and promote regulatory awareness
* Review and streamline processes for efficiency
* Travel between two offices will be required
EXPERIENCE
* Experience with insurance broking platforms or CRM systems
* Proven background in a broking or insurance environment
* Previous supervisory or leadership experience
* Strong knowledge of FCA regulations and insurance principles
* Ability to manage workloads, prioritise tasks, and meet deadlines
* Professional qualifications such as Cert CII (or working towards) advantageous
* Experience across both personal and commercial lines
SKILLS
* Strong leadership, communication, and interpersonal skills
* Proficient in broking systems and Microsoft Office
* Proactive, solution-focused approach
* Resilient and adaptable in a fast-paced environment
* Ability to foster collaboration and inclusion
If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk
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