CRM & Customer Data Manager – Forza Doors
Head Office | Full-Time | Primarily On-site (with hybrid options available)
Competitive Salary + Benefits
Hours: Monday – Friday, 08:30 – 17:30 (1-hour unpaid lunch)
Join Forza – The UK’s Leading Manufacturer of Bespoke Timber Products!
Forza is the leading UK manufacturer of bespoke timber fire doors and joinery. With revenue of over £33m our vision is to continue to deliver double digit revenue and profit growth. We are at an exciting stage of the company’s evolution and now is a great time to join the business to help deliver on our growth aspirations. We have a strong business culture that values our team as being the heart of our success.
As a CRM & Customer Data Manager, your mission is to help power our growth by making our customer, market and sales data work harder and smarter. You’ll be the champion of our CRM system, playing a key role in aligning marketing, sales, and customer service teams. Your goal is to design and manage a streamlined, insight-driven operation that optimises how we win and retain customers.
What You’ll Do:
* Be the owner and administrator of our HubSpot CRM, keeping data clean, processes efficient, and usage high.
* Build and own key reporting to build a complete picture of our customers.
* Build and own a working, effective attribution model for clear and effective ROI tracking.
* Lead on customer experience and satisfaction metric reporting (CSAT, NPS, Retention).
* Lead CRM adoption and training efforts across the company.
* Provide daily support to team members using the CRM and any future data tools.
* Work with sales, marketing, and customer service to fine-tune our data processes and user journeys.
* Lead on integration and automation with other systems (NBS, Glenigan, supply chain partner data) to boost performance.
* Support and implement lead scoring, lead routing, and pipeline management strategies.
* Build reports and dashboards to monitor key business KPIs and operational efficiency.
* Help evaluate and onboard new tools that enhance our commercial operations.
* Work closely with IT to run data audits, manage user access, and manage security.
* Keep on top of system upgrades, features, or integrations to maintain our market-leading position.
What We’re Looking For:
* 3 - 5 years hands-on experience with CRM systems, HubSpot essential
* Proven track record in commercial operations or similar roles
* Comfortable training and supporting non-technical users
* Experience in sales and marketing environments
* Advanced knowledge of HubSpot CRM
* Strong analytical and problem-solving skills
* Highly skilled in Excel and data analysis
* Confident communicator with solid writing and training skills
* Commercially aware and systems-savvy
* Good understanding of sales and marketing tech tools
* Naturally curious, self-motivated, and detail orientated
Why Join Forza?
* Be part of a fast-growing company with ambitious plans for the future.
* Work in a collaborative, supportive environment where your contributions matter.
* Career development and opportunities for growth.
* Competitive salary + benefits.
At Forza Doors, we celebrate diversity and inclusion and welcome applicants from all backgrounds.
Interested? Let’s talk! Apply now by sending your CV to Jobs@forza-doors.com