Job Title: Account ManagerLocation: Hybrid: 3 – 4 days in the office (Finchley Road)Type: Full-TimeCompany OverviewGift & Go is an award-winning SaaS gifting technology platform transforming how companies reward and retain their customers. Our platform empowers businesses to build, manage, and publish impactful marketing and rewards campaigns, leveraging our logistical capabilities and global retail partnerships — including Amazon Business. We help organizations enhance customer acquisition and loyalty through powerful gifting solutions.We're looking for a proactive, detail-oriented Account Manager to join our growing team. This client-facing role is ideal for someone who thrives on relationship-building, delivering exceptional service, and identifying growth opportunities. You will serve as the primary contact for key clients, managing account health, reviewing promotional schedules and identifying new opportunities.Note: This role involves regular U.S. travel for client site visits and relationship management. Key ResponsibilitiesClient Relationship ManagementAct as the primary point of contact for assigned client accountsBuild and maintain strong, long-term client relationshipsEnsure client satisfaction and manage expectations consistentlyAddress client inquiries and resolve issues in a timely mannerAccount Growth & RetentionIdentify opportunities to expand services within existing accountsProactively present new ideas, features, or campaigns to add valueUpsell and cross-sell products or services based on client needsMonitor contract renewals and ensure high retention ratesProject & Campaign ManagementCoordinate internal teams (e.g., sales, support, product, marketing) to deliver on client needsEnsure timely and successful delivery of solutions based on client objectivesTrack and manage deliverables, timelines, and campaign launchesManage multiple projects or accounts simultaneouslyReporting & AnalysisPrepare and present regular reports on account performance, KPIs, and ROIMonitor budget usage and ensure campaigns stay within agreed limitsAnalyse trends and provide actionable insights to clientsAdministrative & Operational DutiesMaintain up-to-date records of account activity using CRM toolsAssist with contracts, proposals, statements of work (SOWs), and renewal documentsPrepare agendas and documentation for client meetingsCollaborate with finance and legal teams where applicable QualificationsRequired:Proven experience in a client-facing account management or customer success role, ideally within SaaSExcellent interpersonal, presentation, and written communication skillsStrong organisational skills with attention to detail and the ability to manage multiple client accountsConfident working with budgets, reporting, and cross-functional teamsMinimum quarterly travel to the U.S. (average trip length is 2 weeks) Preferred:Experience with casino, gaming, or loyalty-based promotional environmentsCompetency with tools such as Excel, CRM systems, and reporting platforms What We OfferCompetitive salary and performance-based incentivesOpportunities for professional growth and development within a rapidly expanding companyCollaborative and supportive work environmentHybrid work model (3 – 4 days in-office, with increased presence during onboarding)20 days holiday + bank holidaysAdditional day off on your birthday