Salary: £40,000 - 50,000 per year Requirements: Proven experience in Windows desktop OS and MS 365 Teams support. Strong knowledge of M365 applications, SharePoint, and Power Automate. Experience with Intune, SCCM/MECM, Autopilot, and endpoint lifecycle management. Understanding of security best practices, patch management, and compliance. Familiarity with Mac devices, virtualisation, cloud platforms, and remote support tools. Excellent communication skills, able to explain technical concepts to all users. Ability to work from technical designs, project plans, and change schedules. Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A) are desirable. Responsibilities: Provide expert 2nd line support for Windows desktops, laptops, mobile devices, and MS 365 Teams. Escalate and resolve complex technical issues. Administer user accounts, shared mailboxes, and distribution lists in Azure AD/Entra ID. Maintain documentation, user guides, and system configurations. Proactively manage endpoint performance, patching, and security (Defender, Intune, SCCM). Deliver IT projects: deployments, upgrades, migrations, and endpoint refreshes. Collaborate with first-line support and IT teams to enhance the end-user experience. Technologies: Azure Cloud Support Mobile Security SharePoint Windows Office 365 More: We are an ambitious Managed Service Provider (MSP) based in Paddington, London, renowned for delivering high-quality IT services and solutions. Our mission is to help businesses optimise their IT, enhance security, and ensure seamless connectivity. We are seeking a talented 2nd Line IT Support Engineer with Project Delivery experience to join our dynamic team and provide expert support and project solutions to our clients. We offer a competitive salary, a hybrid working model, and the opportunity for professional growth. last updated 18 week of 2026