Howdens are looking for a new SAP CX Analyst to join our team in Howden, Yorkshire. You will play a key role working with the business, IT and partners in ensuring the efficient operation and continuous improvement of Howdens CX systems.
This position requires a blend of technical expertise and CX knowledge to provide support, troubleshoot issues, and contribute to the enhancement of CX systems.
This is a permanent full time opportunity working onsite 4 days per week with 1 from home.
What you’ll be doing
- Provide comprehensive support for CX systems covering the entire ticket management life cycle for our depot service teams, the Howdens Work Surfaces process from end to end, reporting, and analytics.
- Along with the other team members, you will take ownership of support tickets raised by the business and communicate updates and resolutions within defined SLAs.
- To interrogate and investigate issues to identify and then apply solutions, followed up with identifying root causes to mitigate repeat issues.
- Execute routine system maintenance tasks to ensure optimal performance, data accuracy, and compliance with relevant regulations.
- Regularly update and maintain CX systems, ensuring data accuracy and system integrity.
- Build and test solutions for CX systems ensuring they meet the defined business requirements prior to migrating to production.
What we need from you
- Be able to demonstrate expertise in CX systems, including SAP Cloud for Service (C4S) v1 & v2 and SAP Field Service Management (FSM)
- Knowledge of CX system integrations and data interfaces.
- Strong familiarity with the software development lifecycle and ideally, project management methodologies
- Experience in Microsoft office suite
- Experience in testing systems such as unit, performance, disaster recovery and system integration
- Experience with implementing and supporting CX systems.
- Excellent verbal and written communication skills.
- Strong analytical, communication and written skills with the ability to convey technical information to non-technical users.
- Excellent communication and interpersonal skills to build effective relationships with the team, third parties, and stakeholders.
What we can offer you
- Competitive salary and annual company bonus
- Excellent pension scheme (company contribution of up to 12%)
- 25 days holiday + bank holidays with the option to buy additional days
- Staff Discount
- Employee Assistance Programme
- Exceptional Reward and Recognition events
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.
How to apply
We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you