Technical Account Manager Ecommerce SaaS Location: Brighton, UK (4 days in office / 1 day remote) Salary: £45,000 base £13,500 OTE Employment Type: Full-time Company Overview The company is a rapidly scaling ecommerce SaaS provider offering a unified platform that enables online retailers to manage and automate their operations across multiple sales channels. The solution supports ecommerce brands by integrating webstores, marketplaces, inventory management, fulfilment and operational workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe. To support continued customer growth and retention, the business is expanding its post-sales function and is hiring a Technical Account Manager. Role Overview The Technical Account Manager acts as the primary post-sales contact for a portfolio of customers, ensuring successful onboarding, adoption and long-term value from the platform. The role blends technical expertise with commercial account management, supporting customers through implementation, optimisation and ongoing account growth. This position requires more experience than an entry-level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders. Key Responsibilities Manage and develop relationships with a portfolio of ecommerce customers post-sale Act as a trusted technical and commercial advisor, ensuring customers maximise value from the platform Support onboarding, configuration and integration discussions alongside implementation teams Identify and drive expansion opportunities through upsell and cross-sell activity Proactively manage renewals, usage health and customer retention Troubleshoot technical challenges and coordinate with internal product and support teams Maintain accurate account records, forecasts and activity tracking within the CRM Required Experience and Skills Previous experience in a Technical Account Manager, Customer Success Manager or similar role within ecommerce SaaS or technology Strong understanding of ecommerce operations, integrations, APIs or marketplace workflows Ability to communicate technical concepts clearly to non-technical stakeholders Commercial mindset with experience managing renewals, expansion or revenue targets Confident managing multiple accounts and prioritising effectively in a fast-paced environment Role Package and Benefits £45,000 base salary with £13,500 OTE Hybrid working model based primarily in Brighton Opportunity to work closely with ecommerce customers at scale Exposure to a growing SaaS platform with strong product-market fit Ongoing training, development and career progression opportunities