2nd Line IT Engineer (Full Time) - Job Specification
Hybrid Working: 2 days remote per week
Our client is a fast-growing technology services provider specialising in managed IT services, cloud solutions, and modern infrastructure support. They are looking for enthusiastic individuals who enjoy working with technology and delivering high-quality customer service. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today !
The 2nd Line IT Engineer role is focused on supporting, maintaining, and improving IT systems across both on-premise and cloud environments. As a 2nd Line Engineer, you'll be a key escalation point for junior members of the support team.
Provide 1st and 2nd line technical support across a varied customer base.
Diagnose issues across desktops, servers, cloud environments, and networks.
Support and administer Microsoft 365, Azure, and virtualisation platforms.
Troubleshooting servers, cloud services, and virtualised environments.
Active Directory & Group Policy administration.
Networking knowledge including TCP/IP, VLANs, and firewalls.
General support of PCs, printers, scanners, switches, and other networked devices.
As a 2nd Line Engineer, you will take full ownership of technical issues and see them through to resolution.
Confident communicator who enjoys helping customers.
Minimum 3 years' experience in a similar IT role.
Microsoft 365, Azure, Windows, AD, Server OS
Cyber security tools, firewalls, and recovery solutions
Microsoft Certified (Azure or M365)
This is an excellent opportunity for a motivated Level 2 Engineer who wants to join a growing business with real opportunities for development, career progression, and exposure to a wide range of technologies.