Position Description
CGI are looking to hire an Operations Analyst to play a critical, and highly proactive, role in maintaining the stability, reliability, security and overall performance of the BOREALIS operational environments. Due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). This position will be a hybrid position, with travel to Reading one day per week, as well as occasional travel to provide onsite operational support when required.
Your future duties and responsibilities
* Proactively identify, manage and resolve operational and functional incidents, escalating where necessary to ensure timely resolution.
* Develop, maintain, and improve playbooks to support incident response and operational procedures.
* Monitor and analyse system performance using monitoring tools.
* Provide out-of-hours support as part of an on-call rotation to ensure critical issues are resolved.
Required Qualifications To Be Successful In This Role
Essential:
* Knowledge and practical experience with Linux based systems administration.
* Understanding of AWS (Amazon Web Services), including operational management of cloud resources.
* Experience in incident management and providing first line support.
* Ability to create and maintain operational procedures.
* Familiarity with monitoring tools such as Kibana and Grafana or similar.
Desirable:
* Agile
* Atlassian Confluence
* Gitlab
* Grafana
* Kibana
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