Summary
Henkel Consumer Brands holds leading market positions worldwide and its brand-name product business is continuously developing. Operating within both Retail and Professional Industries, our Brands and products are used widely every day. You will embark on 3 functions in rotation: Customer Excellence, Logistics and Demand Planning.
Wage
£19,000 a year
Training course
Supply chain leadership professional (integrated degree) (level 6)
Hours
Monday - Friday, 9.00am - 5.00pm, with a study day at University.
37 hours a week
Start date
Tuesday 1 September 2026
Duration
4 years
Positions available
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you'll do Customer Excellence:
Customer complaints & claims management:
* Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
* Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc.)
* Help drive improvements in the team’s performance
* Accurate allocation of error reason codes
* Using analysis and insight, highlight key trends and possible improvements
* Work within company practice/guidelines and compliance
* Integration within a collaborative team with passion & experience
* Opportunity to work independently, while provided with the necessary team support
Logistics:
* SAP support for Logistics Operational Fundamentals (Rework, Purchase orders etc)
* Electronic Data Interface (EDI) management
* Monitoring/Reporting on Key Supply Chain Metrics
SKP Professional:
Returns Management / Urgent shipment coordination
Demand Planning:
* Support in Demand reviews – PowerBI/MS office
* Out of stock report managements
* Supporting the Project Implementation Manager in all the steps of project
* Managing product lifecycle in the SAP
Where you'll work
Henkel Limited Wood Lane End
Hemel Hempstead
HP2 4RQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CRANFIELD UNIVERSITY
Training course
Supply chain leadership professional (integrated degree) (level 6)
What you'll learn
Course contents
* Determine benefits of insourcing, offshoring or outsourcing
* Gather, analyse, interpret and use data from across the supply chain to propose and make effective decisions
* Source and plan optimal transport solutions
* Actively integrate and use data across enterprise lines
* Develop differentiated supply chain strategies aligned to relevant business unit or function to achieve long-term sustainable growth
* Use end customer insight to design and evaluate end-to-end supply chain networks
* Use current market and product information to influence and challenge supply chain network design
* Leverage, and capitalise on, supply chain assets to deliver financial targets
* Drive cost efficiencies and service level improvements through the distribution network
* Practise in a sustainable and ethical way all sourcing and buying decisions
* Control information and material flow on-time and in-full
* Apply relevant inventory control techniques and tools
* Articulate ways to minimise costs and deploy Lean principles while optimising service
* Introduce strategies for managing inventory optimisation and rationalisation across the extended supply chain
* Implement change in the supply chain in response to changes in production, scheduling and demand
* Collaborate with manufacturing functions to meet criteria of quality, time and continuity
* Manage distribution and logistics networks, inbound and outbound
* Evolve alternative supply chains to ensure resilience and continuity of supply
* Design activities for receiving, put-away, storage, replenish, order-picking and dispatch
* Identify next-generation software and manage potentially disruptive technologies
* Match innovation in IT with business needs including global sourcing and the international trade context
* Meet the challenge of technology selection, development, implementation and application
* Give guidance on meeting environmental and legal requirements and maintain a high regard for risk identification and reduction, and safety management
* Articulate business purpose and values and establish key accountabilities for contract formation and negotiation
* Introduce innovative distribution, delivery and return methods while managing risk
* Implement the 7 "R's" of sustainability: remove, reduce, reuse, renew, recycle, revenue and read
* Maintain the competitiveness of the supply chain
* Agree, communicate, collaborate and coordinate supply chain and network imperatives with finance, HR, IT, sales and marketing functions and with key partners
* Initiate value-adding strategic and operational processes through effective project and task management
Training schedule
* Supply Chain Leadership Professional (integrated degree) Level 6 (Degree with honours) Apprenticeship Standard
* One study day at university per week
Requirements
Essential qualifications
Other in:
Any Relevant Subject (grade A levels (BBB) or BTEC DMM)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative