Entra ID Subject Matter Expert (Support Engineer – SME Level)
Location: Remote
Employment Type: Full-Time
Experience Level: Senior / SME (5+ Years)
18 Months contract
Up to £70k + benefits
100% remote
Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?
We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.
🔧 What You’ll Do:
* Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
* Collaborate with engineering and escalation teams to deliver top-tier support.
* Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
* Drive knowledge-sharing, process improvement, and technical mentorship within the team.
* Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.
🧠 What You’ll Bring:
* 5+ years in technical support or enterprise identity solutions roles.
* Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
* Strong knowledge of:
* Azure fundamentals, RBAC, subscriptions
* B2B/B2C collaboration and federation models
* Active Directory, DNS, DHCP, and Group Policies
* Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).
✅ Preferred Extras:
* Experience with PIM, SaaS provisioning, or identity protection tools.
* Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.
* Diagnostic troubleshooting using HTTP/network trace tools.
Essential Technical Skills - A good understanding of two or more of the following technologies:
• Azure Fundamentals (Cloud Concepts, Networking, Compute)
• Azure Resource Management (Subscriptions, RBAC, Admin Roles)
• Microsoft Entra ID Administration (User, Group, Domain Management, Applications)
• Entra Collaboration Solutions (B2B, B2C)
• Identity Models: Managed (PHS/PTA) vs Federated
• Hybrid Identity Solutions
• Windows Active Directory Services (ADDS, FSMO, GPOs, Replication)
• Windows Networking (TCP/IP, DNS, DHCP)
• Microsoft 365 Identity and Access Management
Preferred Technical Experience: Competencies and experience with some of the below technologies:
• AAD Connect, DirSync, MIM/FIM
• Active Directory Federation Services (ADFS) or third-party federation
• Privileged Identity Management (PIM)
• SaaS Application Provisioning
• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).
• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.
• PowerShell scripting
• Diagnostic tools (Netmon, Wireshark, Fiddler)
• Troubleshooting skills in Http and basic Networking traces analysis.
Additional Technologies (Nice to Have)
• Windows Server and Client OS
• Exchange Server, SQL Server
• Graph API
• Modern Authentication Protocols (SAML, OAuth)
• Seamless SSO, ADAL/MSAL libraries
________________________________________
Language Requirements
• Fluent in English (reading, writing, speaking)
________________________________________
Experience
• 5+ years in customer-facing technical support roles
• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
• Experience supporting large-scale enterprise environments (1000+ users)
• Familiarity with system administration, PKI, DNS, virtualization, and networking
• Strong problem-solving, communication, and collaboration skills