Digital Operations Manager – Fraud and Payments
Contract: Fixed Term Contract / Secondment
Shift pattern: Full Time
Location: Nottingham
Closing date: 6th March
Recruitment Partner: Matthew Nelligan
What You'll Be Doing
Working in the Digital Operations team you'll collaborate with various teams across the business as well as suppliers. You'll monitor, manage, and coordinate the operational delivery of our online customer offer. This involves everything from troubleshooting website issues and managing online fraud risk to analysing data to gain insight into how we can make the service better.
Key Responsibilities
* Build and maintain senior partner relationships, working cross functionally across multiple teams and third‑party suppliers. Lead the operational delivery agenda for your areas.
* Manage and be responsible for Fraud and Payments online, building and optimising business processes to improve operational efficiencies and output.
* Manage and lead a team of Assistant Managers and Assistants, providing development opportunities to support growth.
* Future‑thinking and forward strategic planning of operational activities, fraud prevention and payment processing. Lead on decision‑making.
* Identify and manage issues and incidents affecting daily trading through to resolution.
* Provide senior management information, sharing key activities, issues, and trends. The insights are into key areas of the digital journey, from placing orders through to delivery to customers and online returns. We look at ways to continuously improve our customer offer.
* Act as an escalation for the Operations team, identifying and fixing issues, resolving queries and providing advice.
* Be a key member of the Boots.com/Digital Leadership Team. Participate and contribute to the overall growth and success across the Boots.com team, being seen as a digital leader. This reputation will extend not just within Boots.com but also the wider company.
* Manage our audit and controls processes for Fraud and Payments.
* Support projects and new programmes as the business owner, providing SME knowledge and support during the project and post‑delivery.
What You'll Need To Have (our Must‑haves)
* Experience in leading a team of people, coaching and supporting personal development is essential.
* Possess excellent verbal and written communication skills, as well as strong numeracy skills with the ability to manage and analyse large datasets.
* Proficient in the use of Microsoft Office, as well as being technically savvy to use multiple different systems.
* Problem‑solving, an inquiring mind, attention to detail, a structured approach, with a desire to improve business processes will be some of your core skills.
* Work and make decisions at pace, under pressure to tight deadlines, initiating and responding positively to challenging ideas and pressures.
* Be flexible and support out of hours escalations.
* Knowledge of current fraud industry trends is preferred but not essential.
* Experience working with online payments and knowledge of industry best practices.
Rewards designed for you
* Pension membership
* Partial paid maternity leave
* Discretionary annual bonus
* Generous employee discounts
* Flexible benefits scheme
There's lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at boots.jobs/ Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots Ireland and may not be accurate.
A Bit About Us
At Boots Ireland, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive. We're committed to creating a brilliant Boots for our people, so they can make a difference for our customers and colleagues every time.
What's Next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a pre‑employment check after receiving an offer.
We hope to hear from you soon.
Be Brilliant with Boots.
#J-18808-Ljbffr