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Job Description
Hybrid working – 3 days a week in our Newcastle office.
Sage has an exciting opportunity for an experienced Content Designer to join our Product Experience Design (XD) team. You’ll work closely with UX designers, researchers, business analysts/solution designers, product managers, developers, and other teams such as customer support and learning services. At Sage, we’re passionate about creating clear, compelling, accessible content that provides customers with the information they need, when they need it, and in the format they expect.
Responsibilities
* Design in‑product content: create microcopy such as messaging, descriptions, labels (for buttons, icons, menus, etc.), write for a global audience, and coordinate localisation and translation.
* Help shape the user journey by understanding how users (from beginners to experts) learn and what information they need at each step.
* Collaborate with UX designers to build journey maps, wireframes, prototypes, and user interfaces for releases.
* Learn from users by working with researchers, analysing data, and iterating content based on usability findings.
* Build relationships with stakeholders, understand business requirements, and share content strategies and designs.
* Participate in quality assurance to ensure content is accurate and effective before products or features are released.
* Contribute to content guidelines by following writing style guides and design standards, using writing tools for consistency, and adding to the Content Community of Practice.
What We Offer
* Make a real‑world impact – your work will help small‑business owners use our products more effectively.
* Learn and grow – you’ll receive dedicated time and resources to expand new skills, explore concepts, and attend relevant events.
* Gain experience – hands‑on support and guidance from your product team and wider content community.
* Make a difference – participate in company‑wide initiatives, volunteer days, and contribute to communities.
Required Qualifications
* Experience as a Content Designer, UX writer, or in a similar content role within B2B or SaaS environments.
* Strong understanding of user‑centered design, methodologies, and principles.
* Excellent writing and editing skills, with experience using style guides and tone‑of‑voice guidelines.
* Experience using evidence, data, and research to make content decisions across the end‑to‑end user journey.
* Proficiency with design tools such as Figma and Miro; experience with Dovetail is helpful.
* Strong interpersonal and soft skills: communication, collaboration, teamwork, time management, and stakeholder management.
* Ability to manage multiple projects simultaneously and handle change requests and priority shifts.
* Experience working in Agile teams and using Jira or a similar project‑management tool.
* Knowledge of writing for accessibility and creating content that works for everyone.
* Experience working with AI and adopting an innovative approach.
The Successful Candidate Will Also Demonstrate
* Self‑motivation and curiosity about how things work.
* Analytical and strong problem‑solving skills, e.g., ability to locate legislative information when required.
* Passion for creating great customer experiences.
* Dedication to helping users complete tasks quickly and confidently.
* Interest in content design and UX thought leaders.
* Commitment to continuous learning and development.
* Experience implementing content strategies.
* Understanding of localisation and translation, and experience collaborating with translators to translate content into different languages (desirable).
If you’re passionate about user‑centred design and want to make an impact on a global scale, we want to hear from you!
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Marketing, Public Relations, and Writing/Editing
Industries
Software Development
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