Job overview
This role is an exciting and brand new opportunity within the Main Outpatient Department and Outpatient Appointment Centre. As a Training Supporter, you will be required to work flexibly across all areas of the departments, training new staff and supporting the Main OPD Admin Manager with the day to day running of the department and team.
The standard hours will be 37.5 per week working Monday to Friday with hours flexible between 08:00 - 18:00.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Advert
This post is part of a professional team working within the Main OPD and Outpatient Appointment Centre (OAC). The key responsibilities of this role are to ensure appropriate and adequate training is provided to all staff using the Training Competency Framework and working in line with Trust policies and procedures. You will initially be based in the Main OPD supporting the Main OPD Admin Manager with the recent change in site/process. There will be an expectation that the job holder will be required to work in any area of the Main OPD/OAC within the remit of this job description.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
* To have an excellent and in-depth knowledge of all Clerical Officer roles within the Main OPD & OAC.
* To support the development and implementation of a new OAC Training and Competency Framework Ensuring that administration and contact centre staff training needs are met to provide a patient focused high quality service.
* To review and maintain process flows in line with all trust policies and procedures including the Administrative Procedure Notes and the Devon Health Community Elective Care Access Policy.
* To ensure all new members of staff to the OAC are trained to a high standard using the Training and Competency Framework.
* To manage the training schedules of all new members of staff and ensure they are progressing through the training at an acceptable pace.
* Escalate any issues with training or individual.
* To support in providing extra training processes change
* To support r in providing extra training where there is performance or conduct issues.
* To provide regular updates on training progression for individuals.
For further details please see the attached JD.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.
If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration
We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.
Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.
For Doctors Roles:
Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.
We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.
In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust's Medical Workforce team.
We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.
Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.
Submission of any unsolicited CVs, candidate's details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.
In order to establish and maintain good working relationships with the Trust's agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.