Job Description
Customer Support Engineer
Runcorn
£28,000 - £32,000 + Attractive Bonus
I’m currently recruiting for a high-growth, market leading brand that’s scaling across the UK and Europe. They’re a major force in their industry, and they’re looking to bring on a Customer Support Engineer. Someone with excellent communication skills and a genuine interest in developing technical knowledge over time.
This is a fantastic entry point into a technical career in clean tech. You don’t need to be an engineer already, just someone with a problem solving mindset, a passion for learning, and ideally a background in customer support, technical support, or service roles.
As a Customer Support Engineer, you’ll act as the first point of contact for customer queries related to their energy storage systems. You’ll handle troubleshooting, guide users through solutions, and gradually gain exposure to the more technical side of the product, including hardware, systems, and diagnostics.
This role is ideal for someone who wants to move into a more technical career path while maintaining a strong customer facing role.
What You’ll Be Doing
* Providing first and second line support via phone and email for technical and product-related queries.
* Logging, tracking, and resolving customer issues using internal tools and knowledge bases.
* Working closely with technical teams to escalate and resolve complex issues.
* Learning about battery systems, energy storage, and product hardware/software as part of a structured development program.
* Helping improve customer experience by spotting trends and recommending process improvements.
What We Are Looking For
* Experience in customer service, technical support, or helpdesk type roles.
* A passion for clean energy and an interest in growing technical skills over time.
* Excellent communication skills, clear, friendly, and helpful.
* Strong problem-solving mindset and willingness to learn.
* Any exposure to tech, hardware, or electrical systems is a bonus but not required.
What You’ll Get
* A clear development pathway into more technical roles (engineering, field support, product).
* Regular training, coaching, and certification opportunities.
* Collaborative, mission-led team with strong internal mentorship.
* Competitive salary, bonus scheme, and benefits.
* The chance to grow with a future-focused company making real-world impact
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