Job Title: Customer Service Advisor
Salary: £26,200 rising to £30,300
Location: Portsmouth
Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you
Customer Service Role Overview:
Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.
What the Customer Service role will involve:
* Overseeing and handling medical emergency assistance claims as the primary responsibility
* Supervising a caseload of medical emergency assistance claims
* Prioritising tasks based on urgency and deadlines
* Handling challenging situations with professionalism and compassion
* Contributing to the overall performance of the customer service technical team
Our ideal candidate:
1. Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
2. The ability to rema...