We are looking for a Visitor Hub Assistant to work across our National Park Centres in Bakewell and Castleton (you must be able to work at both sites).
In this role, you will proactively pursue sales opportunities while ensuring every visitor receives a warm, welcoming and memorable experience. You will promote National Park messages, support fundraising objectives, and provide accurate information about the local area and the work of the Peak District National Park Authority.
You will operate the till, complete daily income returns and banking procedures, maintain high-quality retail displays, and ensure stock control processes are followed. You will also open and close sites, maintain cleanliness and presentation standards, and ensure all health and safety and other Authority procedures are followed at all times.
This post is an annualised hours contract of 964.5 hours per year (equivalent to an average of 18.5 hours per week). Hours vary seasonally, with more hours worked in the summer and school holidays and fewer in the winter. The exact pattern will be agreed with your line manager, but as a guide:
* School holidays and summer: 4-5 shifts per week, typically 7.5 hours per shift
* Winter: 2-3 shifts per week, typically 6 hours per shift
The role includes:
* Regular weekend and bank holiday working
* Regular lone working
* Working across both Bakewell and Castleton centres
You’ll be enthusiastic, customer-focused and confident in a busy, visitor-facing environment.
You will have experience in retail or customer service, be confident in maximising sales and handling cash, and comfortable using a till or point of sale system. You’ll communicate clearly, work well independently (including lone working), and maintain high standards of presentation and attention to detail.
Flexibility to work a seasonal pattern including weekends and bank holidays is essential.
The Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due to its proximity to four major cities of the UK and its 38,000 residents.
We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.
We offer a range of staff benefits including:
* Flexi-time
* A high-quality defined benefit pension scheme (2 years to qualifying period)
* 26-31 days holiday (plus bank holidays) with the option to purchase more
* Volunteering leave
* Free parking at most of our offices. Please check out our Total Reward Brochure to see what else we offer.
Our Values
* Care - We care for the Peak District National Park, the people we work with and all those we serve. It’s at the heart of everything we do.
* Enjoy - We take pride in what we do and feel good about our contribution.
* Pioneer - We were born of pioneers. We will continue to explore opportunities to inspire future generations.
Equality, Diversity and Inclusion
The Peak District National Park Authority is committed to equal opportunities. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are a "Disability Confident" employer and have committed to offering an interview to a proportionate number of applicants who declare a disability, if they meet the minimum criteria for the job. Please select 'Yes' if you wish to be considered under this basis.
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