We are seeking a friendly, organised and professional GP Receptionist to join our busy medical practice. As the first point of contact for patients, you will play a vital role in delivering excellent customer service, managing appointments and supporting the day-to-day running of the surgery. This is a great opportunity for someone with strong communication skills and a passion for helping others in a healthcare setting.
Main duties of the job
Greeting and booking patients for surgeries and clinics
Dealing with patient enquiries efficiently and courteously
Receiving and recording of telephone messages then taking appropriate action
Making appointments on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone
Pulling and filing medical records as necessary
Taking home visit requests
Receiving specimens from patients, ensuring all their details have been recorded whilst following health and safety protocols
Tidying the waiting room after surgery, tidying and sorting leaflets, discarding old and damaged items as necessary
About us
GP practices across the Rochdale borough, who have historically worked independently, have come together to work in a federated model to improve healthcare across the Heywood, Middleton and Rochdale (HMR) neighbourhoods.
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough, to streamline the way in which services are delivered and to contribute to the development of the wider health and social care provision across the Borough.
Job responsibilities
Greeting and booking patients for surgeries and clinics
Dealing with patient enquiries efficiently and courteously
Receiving and recording of telephone messages then taking appropriate action
Making appointments on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone
Pulling and filing medical records as necessary
Taking home visit requests
Receiving specimens from patients, ensuring all their details have been recorded whilst following health and safety protocols
Tidying the waiting room after surgery, tidying and sorting leaflets, discarding old and damaged items as necessary
Telephone Duties
* Deal with all telephone calls and transfer calls if appropriate
* Making appointments
* Signposting patients to the appropriate services
* Dealing with general enquiries
* Respond to chaperoning requests
Have thorough knowledge of all practice policies and procedures
To work in accordance with written protocols
Provide administrative support for clinical staff
Filing patient records and correspondence when necessary
Opening and distributing of practice post
Registering new patients following the registration protocol
Sending letters / text messages to patients as required
Updating EMIS as required
General Responsibilities
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Person Specification
Qualifications
* Educated to GCSE standard grade 4 & above including Maths and English
* Commitment to personal and professional development
Experience
* Experience in a customer facing role and/or office environment
* Experience of handling situations of potential conflict
* Experience of working in a busy environment
* Experience of working in a primary care environment
* Experience of using EMIS and DOCMAN or other clinical systems
Knowledge and Skills
* Good IT skills including MS Office packages
* Ability to read, write and speak English to a good standard
* Good organisational skills
* Ability to work autonomously as well as in a team
* Excellent written, verbal and listening skills
* Strong organisational skills with the ability to prioritise tasks effectively
* Awareness of the need for confidentiality and compassion
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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