Job Description
Applications Engineer (Dynamics 365 / CRM)
London | Hybrid (2 days office per week)
The Opportunity
This is a chance to take ownership of a business-critical Dynamics 365 CRM platform and transform how it is used across Supported Living operations.
You won't just be supporting a system - you'll be fixing it, improving it, and shaping how the business runs on it.
From day one, you'll step into a role where CRM performance, data quality, and user adoption need real attention, giving you immediate scope to make a visible impact.
Why This Role Stands Out
* Full ownership of the CRM
* Opportunity to stabilise and redesign a struggling system
* Direct influence on how operational teams work day-to-day
* High visibility across both technical and business stakeholders
* Move from issue resolution into long-term CRM improvement strategy
What You'll Be Doing
* Own and improve the Dynamics 365 CRM environment
* Fix inefficient workflows and improve system design
* Improve data quality and establish governance standards
* Drive automation using Power Platform tools
* Support integrations and resolve technical issues
* Work closely with operational teams to improve adoption
* Build documentation, structure, and best practice
What You'll Need
* Strong Dynamics experience
* CRM configuration and customisation skills
* Power Platform exposure (Power Automate / Power Apps / Power BI beneficial)
* Experience improving data quality and workflows
* Strong stakeholder engagement and communication skills
* Ability to work effectively with non-technical users
What Success Looks Like
Within months, you will have:
* A cleaner, more reliable CRM system
* Improved data quality and reporting confidence
* Higher adoption
* More efficient workflows and reduced manual processes
* A clear roadmap for ongoing CRM improvement
The Bottom Line
This is a hands-on CRM ownership role with real transformation responsibility. If you want a position where you can step in, take control, and visibly improve a core business system, this is exactly that opportunity.
Hybrid working: Central London 2 days per week in the office.
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