Job Summary Who is Almeba? We are a global software company specializing in IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions. With a strong foundation in innovation and customer-centricity, Alemba develops cutting-edge, highly configurable software designed to streamline and automate complex business processes. Our product is trusted by organizations worldwide to deliver efficient, scalable, and user-friendly service management experiences. At Alemba, we foster a collaborative, forward-thinking culture where creativity, initiative, and continuous learning are encouraged. We're passionate about empowering businesses through technology and equally committed to creating a supportive and inspiring environment for our people. At Alemba, you’ll be part of a dynamic team making a real impact in the ITSM space. We are currently looking for our next great General Manager to lead the business into the future. The General Manager (GM) is responsible for overseeing all aspects of business operations, including strategic planning, financial performance, operational efficiency, and team leadership. This role is accountable for setting the vision, ensuring profitability, driving growth, and aligning operations with the overall goals of the organization. The position demands strong leadership, P&L management, and an entrepreneurial mindset to identify new opportunities and mitigate risks. The ideal candidate brings strong business acumen and proven leadership capabilities to scale teams, optimize operations, and deliver high-impact results in a fast-paced, tech-driven environment. Job Description Key Responsibilities: Leadership: Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda. Generate, maintain and review with management, annual, quarterly and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, customer satisfaction trends and overall improvement trends. Own the long-range, annual and quarterly financial and non-financial goals Manage several departmental teams (sales & marketing, customer service, professional services, software development, product management and finance) Create an environment where people feel valued, are crazy productive, and love their jobs Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery Identify and communicate risks and issues and action on remediation and mitigation plans Become a subject matter expert on the market, the product, and the competition Sales: Drive sales group to increase new name customer acquisition and expand back to base sales Customer Care/Customer Success: Execute an effective long-term customer care program for clients Implement and maintain client support initiatives. Facilitate in-house and client training sessions and regional conferences Monitor and produce documentation on Customer Care metrics relating to program usage, satisfaction levels, ticket throughput and resolution Coordinate the administration of annual customer satisfaction and information gathering surveys and other communication tools Research and Development Ensure clear Product Road Maps are established, followed and adapted to respond to market needs Balance the investment in R&D with the investment in maintenance to maximize new name growth and retention of existing customers while ensuring a streamlined Customer Care and R&D operation Track Product Manager prioritization of R&D tasks and ensure that these are entered into the corporate system and prioritized and executed on by software developers Facilitate growth of Product Managers through ensuring their activities are aligned with the job description Financial Management Annual, quarterly and monthly revenue results/forecasts and costs Worker Type Regular Number of Openings Available 0