Customer Service Team Leader & Account Manager
Runcorn, Cheshire
Salary:£30,000 – £32,000 per annum (DOE)
Full-time, Permanent
Our client, a well-established business based in Runcorn, is seeking an experienced and driven Call Centre & Customer Service Team Leader / Account Manager to join their team. This is a hands-on role combining team leadership, customer service management, and key account responsibility. The successful candidate will lead a small team, ensure excellent service delivery, and maintain strong client relationships.
Key Responsibilities:
Lead, coach, and motivate a team of customer service advisors to deliver high-quality service and meet KPIs.
Manage daily call centre operations, ensuring efficient handling of calls, emails, and escalations.
Act as the main contact for key client accounts, maintaining strong relationships and ensuring satisfaction.
Handle complex customer queries and resolve issues promptly and professionally.
Monitor team performance, provide regular feedback, and support ongoing development.
Collaborate with other departments to ensure smooth service delivery and account support.
Identify opportunities to improve processes, service quality, and client experience.
Maintain accurate records in CRM and prepare regular reports for management and clients.
Skills & Experience:
Proven experience as a Call Centre Team Leader, Customer Service Manager, or Account Manager.
Strong leadership, communication, and people management skills.
Confident handling client relationships and managing escalations.
Organised, proactive, and comfortable working in a fast-paced environment.
Experience using CRM or call management systems
If this role sounds of interest, please do apply online — we’d love to hear from you