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Customer Service Practitioner Apprentice
, Apply From: 08/05/2025
Learning Provider
Delivered by CITY OF SUNDERLAND COLLEGE
Employer
Mortons Solicitors
Vacancy Description
* Answering incoming telephone calls
* Opening and scanning incoming post
* Dealing with outgoing post
* Scanning finance sheets and uploading them to our case management system
* Accepting documents at the reception desk
* Verifying client ID
* Releasing confidential documents and keeping accurate records of release
* Updating our storage system “The Vault”
* Taking card payments in person and over the telephone
Key Details
Vacancy Title
Customer Service Practitioner Apprentice
Employer Description
Mortons Law is a law firm based in Sunderland since 1935.We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided.We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.
Vacancy Location
The Yard Gill Bridge Avenue SR1 3AW
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000318962
Key Dates
Apply From
08/05/2025
Closing Date For Applications
2025-05-23 23:59:59
Interview Begin From
Possible Start Date
2025-06-02 00:00:00
Training
Training to be Provided
Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.
Learning Provider
CITY OF SUNDERLAND COLLEGE
Skills Required
Attention to detailCommunication skillsCustomer care skillsIT skillsOrganisation skillsTeam working
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