Job Description
Senior Relationship Manager
Hybrid (London-based)
Up to £60,000
A growing climate-tech business working across heat networks, renewable energy, and utilities infrastructure is looking for a Senior Client Relationship Manager to lead strategic relationships across enterprise and public-sector accounts.
This role is ideal for someone with experience in district heating, heat networks, energy services, utilities, or wider renewable energy infrastructure. SaaS experience is a bonus, but not essential.
This is a high-impact role focused on client success, retention, operational performance, and account growth. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams.
What you’ll be doing
Managing and growing relationships with strategic clients across heat networks, utilities, local authorities, and energy providers
Driving adoption of platforms supporting energy efficiency, heat metering, billing, and operational optimisation
Acting as the senior escalation point for client issues in complex utility and infrastructure environments
Identifying and delivering upsell opportunities across services, energy solutions, and SaaS products
Supporting onboarding, contract delivery, compliance, and billing processes within regulated environments
Collaborating cross-functionally with product and technical teams to improve service delivery and platform performance
Maintaining accurate CRM pipelines, forecasting, and quotations
Leading and mentoring a junior Client Relationship Manager
What we’re looking for
️ At least 5 years' experience in utilities, energy, heat networks, district heating, renewable energy, or infrastructure services
Experience managing senior stakeholders across enterprise or public-sector organisations
Highly organised with exceptional attention to detail
️ Calm under pressure and confident handling competing priorities
Commercial mindset with experience identifying growth opportunities
Strong spreadsheet and data-handling capability
️ Experience working with local authorities, housing associations, or energy services organisations is highly desirable
Nice to have
Experience with heat network operations, energy management systems, or utility billing platforms
Contract management experience
Experience in fast-paced scale-up, climate-tech, or technology environments (SaaS experience a bonus)
This is an excellent opportunity to join a mission-driven business using technology to improve efficiency, transparency, and sustainability across heat networks and the wider energy sector.
Apply via LinkedIn or message josh@elastic-ltd.com directly for more information.