John N Dunn Group is seeking a motivated and enthusiastic IT Support Apprentice to join its growing team. This role offers an excellent opportunity for an individual looking to kick-start a career in IT, gaining hands-on experience in a fast-paced and supportive environment. The successful candidate will assist in maintaining IT systems, supporting end-users across multiple sites, and resolving technical issues. They will work closely with experienced IT professionals while studying towards a recognised IT qualification. This apprenticeship provides a strong foundation in hardware, software, networking, cloud technologies, and IT support practicesideal for someone passionate about technology and eager to learn. In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with system upgrades, backups, password resets, and antivirus setup. Support IT projects with a focus on security and maintenance. Provide first-line support via phone, email, messaging, and remote tools. Log and escalate IT issues, helping meet SLA targets. Install and configure hardware (laptops, desktops, peripherals). Set up and support software including Microsoft 365 and bespoke apps. Perform updates and system upgrades using Microsoft Intune. Help resolve basic network issues (Wi-Fi, connectivity, device setup). Use Microsoft 365 cloud tools (Outlook, Teams, SharePoint). Learn basic scripting (PowerShell, Batch) for simple automation tasks. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £15,000 - £17,000 per annum Monday to Friday 8am 4pm or 9am 5pm 23 days per annum, plus bank holiday Fully funded apprenticeship and study time during working hours Real-world experience and mentoring from experienced IT staff A stable working environment with long-term career potential Exposure to industry-standard tools, systems, and practices A friendly and supportive work environment Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Interest in IT and a desire to develop technical skills. Good problem-solving ability and attention to detail. Friendly and helpful communication style. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with John n Dunn. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.