Overview
Location: Multiple Client Sites across London (Zones 1-6). Occasional travel to sites up to 1 hour outside London (travel costs covered for these).
Contract Type: Full-time
Hours: 40 hours per week, between 07:00- 19:00, 8 hours per day
Hourly rate: £14.80
25 days Annual leave + 8 Bank holidays
Are you passionate about creating memorable experiences and delivering world-class service? Do you thrive in dynamic environments where adaptability and professionalism are key? If so, we want you on our team!
As a Guest Services Host, you\'ll be the face of our Signature brand, owning the reception area and ensuring every visitor and colleague feels welcomed and valued. You\'ll bring a 5-star concierge approach to corporate settings, delivering service that exceeds expectations.
What You\'ll Do
* Be the Host: Provide a warm, professional, and engaging welcome to all visitors and colleagues.
* Stay Mobile: Work across multiple client locations, adapting quickly to site-specific processes and supporting Guest Services wherever needed.
* Deliver Excellence: Manage visitor access, check-ins, and special requests with precision and empathy.
* Create Experiences: Offer concierge-style service, anticipate needs, and make every interaction exceptional.
* Support Operations: Assist with facilities checks, meeting room setups, AV troubleshooting, and administrative tasks.
* Ensure Safety: Communicate emergency procedures and maintain security standards.
* Collaborate: Build strong relationships across teams and contribute to a seamless OneMitie service.
What We\'re Looking For
* Experience: 1-2 years in high-end hospitality, airlines, corporate workplaces, or similar.
* Skills: Exceptional communication, adaptability, attention to detail, and a “How Can I Help?” mindset.
* Tech Savvy: Comfortable with Microsoft programmes (e.g., Outlook, Teams) and visitor management tools (e.g., Condeco, ProxyClick).
* Presentation: Immaculate grooming and professional style.
* SIA certification (desirable).
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