Are you a Salesforce expert with a passion for operational efficiency and business improvement? Do you thrive on translating complex business needs into streamlined, data-driven CRM processes? If so, we have a fantastic opportunity for you to join a global, innovative organisation based in the heart of Birmingham City Centre, offering hybrid working and a vibrant, collaborative culture.
As the Salesforce Business Analyst, you will play a key role in driving commercial success through the smart configuration and optimisation of Salesforce and other core business systems. Youll work across multiple European markets to improve customer service workflows, sales pipeline visibility, and reporting accuracy helping the business scale more effectively.
Youll be responsible for analysing current business processes and identifying opportunities to improve system use, automation, and data integrity. Working closely with regional sales, customer service, IT, and senior stakeholders, you will gather and document business requirements and deliver best-practice Salesforce configurations and reporting dashboards to enhance team performance and decision-making.
In this pivotal role, you will lead and support key CRM projects, including platform enhancements, third-party integrations, and training initiatives. You will be seen as the Salesforce subject matter expert within the business, helping to embed best practices, drive user adoption, a...