Customer Service & Claims Advisor Tewkesbury £25,000 An opportunity to work for one of the UK’s top Insurers at their Tewkesbury HQ. This client offers unrivalled career prospects and a fantastic, social, team culture What’s in it for you? Professional development & career opportunity | 25 days holiday + bank holidays | Friendly, collaborative team culture + bring your dog to the office | Competitive pension | Perkbox | Free breakfast delivered every morning to the office Must Have’s * Previous experience of dealing with customers ideally via telephone * Excellent verbal and written communication skills * High attention to detail and ability to maintain accurate records * Ability to communicate effectively with customers and internal teams Nice to Have’s * Previous Claims or Insurance experience * Understanding of data protection and customer data compliance * Track record of achieving KPIs and customer satisfaction metrics So, what will you be doing? * Communicating with customers across various channels, delivering high-quality service * Managing customer claims at the initial notification stage and escalating when necessary * Supporting the customer service team leader with process improvements * Maintaining clear, compliant, and timely records across internal databases * Ensuring data protection standards are met in all customer interactio...