Firstly, let us tell you a little about ISM:
We are a market leader, providing high quality facilities services nationwide. We work predominantly in the production, warehouse distribution, transport and public sectors. Our services cover cleaning, security, maintenance, landscaping and recycling operations. At ISM we pride ourselves on having a strong emphasis on safety and high-quality standards. Our colleagues are trained to adopt the ISM 'can do' attitude and our experienced teams are focused on providing an excellent standard of personal customer service.
We are looking for an Operations Manager to join the team:
The Operations Manager will provide valuable support and assistance to the Head of Operations. Using your wealth of experience you will assist in the delivery of safety, quality and operational standards as set out in our client contracts. You will provide first line support to our team of Service Delivery Managers ensuring ISM policies and procedures are adhered to.
Key Responsibilities for the Operations Manager role:
* Become the trusted first point of contact for our team of Service Delivery and Site Managers, confidently, effectively, and efficiently dealing with all queries that arise – Providing the Head of Operations with the scope to operate strategically
* To be a key contact for any Health and Safety matters arising within the operation and to undertake assessment and review of such incident/events in conjunction with the Company's Health and Safety advisor
* Using your experience, leadership skills and knowledge you will be responsible for providing first class advice and support to the wider operations team, ensuring an outstanding level of service is maintained
* Responsible for knowing when to escalate specific issues / situations to SMT
* You will work collaboratively with Service Delivery and Site Managers conducting frequent nationwide site visits providing expert advice on technical and operational matters
* Develop and maintain a strong partnership relationship with our clients including the timely and effective resolution of issues and development of new and additional contract opportunities for the business
* You will be responsible for the delivery of succinct and concise communication into the Head of Operations and wider SMT
* To be responsible for the ISM machine fleet – understanding whereabouts, condition and service history – to include any short- or long-term rental agreements
* To be aware of changes and advances in technology that could aid the ISM offering and maintain our high standard of service
* Identify continuous improvement opportunities within our operation to drive efficiencies across the operations team
The successful candidate should possess the following skills and experience:
* Effective people management and leadership skills, with the ability to energise others and be a credible leader
* Ability to deliver outstanding customer service through the effective engagement of our clients and delivery and maintenance of unbeatable standards.
* The ability to foster a culture of co-operation and teamwork within a field-based team
* Excellent time management, organisation and planning skills to ensure effective service delivery
* Excellent written and verbal communication skills
* Experience of managing a field-based team in a multi-site environment
* Excellent knowledge of Health and Safety legislation and managing and monitoring safe systems
* Experience of building relationships and effective stakeholder engagement
* Experience of managing budgets and use of cost/benefit analysis
* High personal and professional standards of behaviour
* Capable of demonstrating delivery of objectives and performance measures
* Sound knowledge of industrial cleaning and warehouse maintenance delivery
* A full driving licence with the ability to travel in the UK
* IT Literate – Good knowledge of the Microsoft Office platforms
* Experienced and confident presenter
HP
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Benefits:
* Additional leave
* Company car
* Company events
* Company pension
* Life insurance
* On-site gym
* On-site parking
* Referral programme
Work Location: In person