At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
Neurorehabilitation OnLine (NROL) is an innovative online program providing virtual stroke and neurorehabilitation group therapy The NROL team includes Occupational/Physio/Speech and Language Therapists, Psychologists, Assistants, researchers at Lancaster University, technology support and admin. NROL is hosted by East Lancashire Hospitals NHS Trust but is a collaboration across providers in the Lancs and Sth Cumbria ICB. New funding is enabling an extension to the NROL programme, evaluating this innovative model of service redesign.
We have an exciting opportunity to recruit a part time Clinical Team Administrator to join our NROL team for fixed term contract until the end of February 2026 as we expand the model.
We are seeking to appoint a highly motivated and enthusiastic candidate who can be flexible and has good communication skills as they will be liaising with the team, patients and their carers.
Main duties of the job
The post holder will provide efficient and effective administrative support to the NROL team in ELHT & across Lancashire & South Cumbria ICB provider collaborative Trusts, actively managing the administrative processes associated with providing all NROL patient administrative functions, including referral to booking pathways, utilising patient administrative system i.e. EMIS, ensuring adherence to standard processes, other digital platforms and delivery of quality and performance KPIs. Also contacting patients as required and supporting with any technology issues in the absence of other NROL colleagues
The post holder will be able to work on their own initiative, prioritise workload and meet deadlines, collate data and maintain standards relating to administrative processes. They will be required to work as an effective member of the team.
Working for our organisation
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen. Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
The NROL team have been delivering virtual group therapy since 2021, establishing a community of practice in neurorehabilitation, with NROL embedded as part of service delivery. Further funding is enabling the project to develop and expand across Lancs & Sth Cumbria. This is an incredibly exciting time for the team and we would encourage you to come on board and be part of it.
Detailed job description and main responsibilities
MAIN DUTIES
Responsible for providing a business administration service to the NROL Service
Ensure all patients are allocated appointments within specified timescale as directed from triage and as outlined in the Therapies Patient Administrative Standard Operating Procedure and Therapies Access Policy.
Monitor, update and maintain waiting lists, updating individual patient details and referral details as required/appropriate.
Manage and action centralised email accounts in a timely manner.
Production of regular correspondence/documents to meet specified deadlines, some of which will be of a highly sensitive nature reports and other documents as directed by department Managers/Clinical Leads/Clinicians etc., on a daily basis with packages which include Microsoft Office, Word, Excel, Access, Outlook, PowerPoint.
Responsible for scanning archiving of both paper and electronic records.
Ability to work without supervision and plan and prioritise own workload to meet the demands of the Service.
Ability to cope with a demanding role, where the work pattern is both predictable and unpredictable with frequent interruptions during the course of the day. Prioritise workload with consideration to issues arising and responding to shifting priorities.
To organise meetings, including generating relevant correspondence i.e. agendas, meeting/action notes, booking and organising venues and refreshments.
Responsible for updating/maintaining the Trust attendance system Eroster, ensuring accurate information is recorded timely and in line with Trust policies and procedures
Assist with administration relating to recruitment and selection when required.
Assist clinical staff providing training sessions i.e. room booking, invites, documentations, feedback forms etc.
Update and maintain various systems e.g. SharePoint timely and accurately.
Provide general duties e.g. filing, scanning and photocopying.
Create/maintain structures and distribution lists to ensure robust communication.
Input accurate and up to date data onto Directorate and Trust systems
Support induction of new staff members of the team i.e. induction pack preparation, assisting with requests for access to Trust systems e.g. EMIS.
Support clinical teams in undertaking surveys, audits, service improvement projects as required to support delivery of high quality patient services
Support the production of confidential correspondence and reports, accessing and extracting information as required.
Assist with request for patients notes ensuing information provided in a timely manner, as per Trust Policy.
Supporting patients over the phone as required.
Person specification
qualification
Essential criteria
* GCSE Grade 4 or equivalent in English Language.
* Experience in a similar role with a knowledge of administrative systems and processes.
* ECDL/CLAIT/RSA or equivalent experience
Knowledge
Essential criteria
* Able to work unsupervised.
* Knowledge and understanding of confidentiality.
* Experience of Office 365/MS Teams.
Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
* Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
* This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
* Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
* Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email admin.recruitment@elht.nhs.uk or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* JD/Person Spec (PDF, 688.3KB)
* Privacy Notice (PDF, 305.1KB)
* Benefits of working at ELHT (PDF, 1.2MB)
* Additional Candidate information 2024 (PDF, 408.6KB)
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