Rotork Manchester, England, United Kingdom
Rotork Manchester, England, United Kingdom
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Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.
Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support.
In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include promptly and accurately addressing all customer queries within agreed-upon timeframes, proactively managing and expediting outstanding orders, and coordinating with various internal departments to devise customer-centric solutions. Additionally, you will manage email communication effectively and efficiently.
This role is tailor-made for individuals with a background in customer service, offering the perfect opportunity to transition into a career within the realm of sales. If you're ready to leverage your expertise and contribute to the success of our team, this position is your gateway to a fulfilling and rewarding career journey.
Job Description
Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.
Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support.
In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include promptly and accurately addressing all customer queries within agreed-upon timeframes, proactively managing and expediting outstanding orders, and coordinating with various internal departments to devise customer-centric solutions. Additionally, you will manage email communication effectively and efficiently.
This role is tailor-made for individuals with a background in customer service, offering the perfect opportunity to transition into a career within the realm of sales. If you're ready to leverage your expertise and contribute to the success of our team, this position is your gateway to a fulfilling and rewarding career journey.
Qualifications
Experience Requirements
* Able to provide exceptional customer service
* Order processing experience within industrial setting (preferred)
* Good communication skills
* Computer literate
The Successful Candidate
* Has a proactive approach and can demonstrate the ability to use their own initiative
* Can communicate effectively at all levels
* Has good accuracy and attention to detail
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Appliances, Electrical, and Electronics Manufacturing
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