Grade C - £35,412 – £44,075
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
We are seeking a motivated and experienced Travel Passenger Team Leader to join our vibrant team. In this pivotal role, you will be responsible for leading and supporting a group of passenger service, ensuring the highest levels of customer satisfaction and operational efficiency.
Key Responsibilities
* Management of Travel Passenger Assistant Officers, fostering a culture of excellence and teamwork.
* Monitor daily operations, ensuring compliance with safety and regulatory standards.
* Handle customer queries and resolve issues promptly and professionally.
* Coordinate with other departments to deliver seamless travel service.
* Prepare reports and assist in staff scheduling and resource allocation.
Requirements
* Previous experience in a supervisory role within the travel or transport sector.
* Strong leadership, communication, and organisational skills.
* Proficiency in handling customer service challenges.
* Ability to work flexible hours between 6:30am and 5:30pm.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one.
We are committed to safeguarding and promoting the welfare of our citizens. For more details, see our Corporate Safeguarding Policy.
“Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.”
For any informal enquiries please contact Resourcing@birmingham.gov.uk
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