Overview
An exciting opportunity within NHS Golden Jubilee Digital Department for an IT Operations Support Analyst. The post holder will join the Operations team of skilled Support Analysts to provide and manage the underlying operational infrastructure across the campus and affiliated sites, ensuring high availability and resiliency of key patient services hosted across multiple data centres. The role requires a knowledgeable, self-motivated and enthusiastic individual with good people skills, communication, problem solving and technical abilities, and the ability to work effectively both as part of a team and autonomously.
Responsibilities
* Provide and manage the underlying operational infrastructure across the campus including Golden Jubilee University National Hospital, NHS Scotland Academy, Golden Jubilee Research Institute, Golden Jubilee Conference Hotel and The National Centre for Sustainable Delivery.
* Support server, backup and storage infrastructure refreshes, and monitor performance and availability of systems.
* Ensure infrastructure is developed and maintained to the highest standards in line with service levels and security requirements.
* Work as part of an established team to support users accessing services hosted on the infrastructure.
Qualifications and Experience
* Educated to HND level in a computer-related science or have equivalent experience.
* Proven experience in 2nd/3rd line IT support within complex infrastructure environments.
* Experience with Microsoft operating systems (server and desktop).
* Working knowledge of Active Directory, Azure, Exchange and SCCM/InTune.
* Desirable: industry certifications in these areas and working knowledge of M365 and backup technologies where possible.
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Hospitals and Health Care
Location and Working Arrangements
The successful candidate will be based in the Digital department of the Golden Jubilee University National Hospital, Clydebank. A hybrid model (part office-based, part working from home) is available. NHS Golden Jubilee is open to flexible working options for this role.
Additional Information
This vacancy may close early if a high volume of applications is received; please apply promptly. NHS Golden Jubilee is committed to inclusive recruitment and encourages applications from all sections of the community. If you have a disability or long-term health condition, refer to the job pack for information on recruitment support under the Equality Act 2010.
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