The primary purpose of this role is to ensure the effective delivery of ERP operational support services through the support, training, administration, and ongoing maintenance of the organisation’s Unit4 ERP system.
The postholder will identify opportunities to enhance system configuration and deliver improvements by contributing to solution design, planning, testing, and communicating changes effectively to the wider business. A key part of the role is to promote the use of the ERP system by continuously improving processes, introducing positive change, and ensuring support services are delivered to a high standard within a small support team.
The role requires close collaboration with stakeholders across the organisation as well as with relevant third‑party providers. The postholder will also provide support and cover for ERP colleagues as required, including involvement in development projects and work on systems related to the ERP platform.
The ideal candidate will have strong technical knowledge of the Unit4 ERP system and hands‑on experience supporting, improving, and developing multiple modules. They will be confident in engaging with business users to quickly understand and document requirements and processes, enabling efficient delivery of positive change. An understanding of good practice change management and experience supporting and delivering successful projects is essential.
Main Duties and Responsibilities
* Provide first, second, and third‑line application support, administration, and maintenance of the ERP system and related systems. Liaise with users and suppliers to resolve issues, lead or support enhancements, root‑cause fixes, and integrations with other systems.
* Maintain all system documentation and create new documentation where required.
* Develop toolkits including training materials (e.g., via digital adoption platforms), process maps, and documentation to support business engagement.
* Own, manage, or support projects from initial concept through to implementation.
* Ensure helpdesk tickets are recorded, monitored, prioritised, and progressed through to closure in line with established SLAs.
* Identify opportunities for continuous improvement of the ERP system and associated business processes.
* Assist business users and the ERP support team in developing and maintaining reports, improving the efficiency of data extraction from the ERP system.
* Provide support and cover to ERP colleagues across day‑to‑day support services and system‑based projects.
* Create, review, and ensure project documentation is accurate and fit for purpose.
* Write test scripts and support quality assurance activities prior to user acceptance testing.
* Coordinate with Unit4 and other third‑party support providers to resolve system issues or bugs across all support tiers.
* Undertake additional duties as required, including occasional out‑of‑hours work and cover for colleague absences.
Person Specification
Experience
* Extensive experience with Unit4 ERP system configuration.
* Minimum of 3 years’ experience supporting Unit4 ERP within a Finance function.
* Strong Finance and Accounting knowledge.
* Experience supporting data migrations, system upgrades, or significant change programmes.
* Understanding and practical application of Incident Management and Resolution (ITIL principles).
* Proven history of supporting successful development projects.
* Experience facilitating solutions to business issues.
* Experience working with complex IT systems, controls, documentation, and procedures.
* Experience acting as a system gatekeeper, ensuring adherence to processes and controls.
Skills
* Exceptional analytical and conceptual thinking.
* Strong planning, organisational, and time‑management skills.
* Good knowledge of SQL.
* Proficiency in Microsoft Office 365 applications.
* Strong Excelerator report‑writing skills.
* Excellent oral and written communication skills, with the ability to understand business needs and manage stakeholders effectively.
* Ability to challenge existing practices and map ‘as‑is’ and ‘to‑be’ processes.
Preferred
Qualifications
Experience
* Experience with cloud‑based Unit4 ERP (Milestone 7+).
* Experience writing MI reports (e.g., Power BI).
* Experience identifying and developing ERP enhancements in‑house or with third‑party consultants.
* Experience developing and maintaining Unit4 Workspaces.
* Previous experience in a Professional Services environment.
* Experience with Microsoft Power Platform and Microsoft Fabric.
Skills
* Excellent knowledge of SQL Server Management Studio.
* Experience using Unit4 ERP Report Studio.
* Strong stakeholder management, communication, and relationship‑building skills.
#J-18808-Ljbffr