The post holder holds a position of importance, being the crucial link between the doctors, staff and patients. Full training will be given in all aspects of the job. Telephone calls are monitored and used for training purposes and to accurately record patient and GP information You will be required to wear a uniform and name badge, for which an allowance will be provided. You will be expected to attend regular staff meetings.
The meetings provide an opportunity to discuss matters arising from the job and can be used for in-house training. The post holders will be expected to deliver a high quality, diverse, patient centred service. To work as part of a team delivering a first class, professional patient service, using a range of communication and administrative methods, to ensure that where possible patient enquiries are resolved at the first point of contact.