Job Overview
1. To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
2. Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
3. To undertake additional training to ensure continuous self-development.
Main Duties
4. Assist the Security Manager in ensuring the seamless delivery of security operations across the site.
5. Deploy and manage the security team effectively, ensuring high standards of performance.
6. Maintain appropriate staffing levels and oversee training and development to ensure team competence.
7. Provide regular briefings, guidance, and performance reviews to security team members to maintain high service standards.
8. Organise fair and efficient duty rostering, annual leave allocation, and overtime in line with prescribed procedures.
9. Collaborate closely with shift supervisors to ensure the smooth execution of daily operations and alignment with security objectives.
10. Support the Security Manager in recruiting new security team members, managing job descriptions, interviews, and onboarding processes.
11. Handle day-to-day HR issues, including managing disciplinary and grievance processes, in compliance with company policies.
12. Provide coaching and mentoring to team members, fostering professional development and career progression.
13. Monitor attendance and timekeeping, addressing any issues with prompt corrective actions.
14. Promote a positive and inclusive work environment, ensuring compliance with equal opportunities policies.
15. Act as a key leader in responding to incidents, safeguarding assets and personnel.
16. Oversee the implementation of the Emergency Response Plan, ensuring all team members are fully prepared.
17. Maintain accurate records of incidents, compiling daily situation reports and providing detailed handovers to senior management.
18. Ensure full compliance with Health & Safety legislation and organisational policies.
What we are looking for
19. Proven experience as a Shift Manager/Senior Supervisor or equivalent leadership role within the security industry.
20. SIA License
21. Good literacy and communication skills and have excellent verbal and written English.
22. Be computer and software literate.
23. Reliability, self- motivation and ability to use own initiative and work without supervision.
24. The ability to solve problems, make decisions and prioritise.
25. The ability to transfer self-motivation to staff.
26. The ability, tact and diplomacy to deal with people at all levels.
27. Self-confidence and an interest in self-development.
28. An interest in the continuous improvement of the Company's performance.
29. The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Private Sites
Existing Mitie colleagues
30. Please ensure that you discuss your application with your current line manager before formally applying.
31. Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .