Job Description
Service Engineer - Up to £45k, Permanent Role
We are currently recruiting for an experienced Service Engineer for a client based in Sandy, Bedfordshire.
As a knowledgeable Service Engineer with a strong Installation background, you will undertake the following duties:
* Performing site visits for the purpose of installation, commissioning, training, upgrades, breakdowns, fault finding etc.
* Writing, debugging & commissioning of software onsite for the purpose of production line integration's
* Providing remote software diagnostics and support for machine breakdowns, upgrades and installations
* Providing telephone and/or email support for machine breakdowns
* Inputting service/spares/installation enquiries into the support log and assisting with keeping this updated
* Liaising with the Spares/Service Administrator to ensure the support log is kept up to date with customer status
* Provide technical support to customers as and when required by email, phone etc.
* Liaising with the Spares Team so quotes can be produced for customers for parts and/or support
* Complete in-house documentation
* Effectively liaise with in-house personnel as required to resolve build and design issues.
This role will involve travel to customer sites and if abroad, notice will be given. A hire car will be provided for UK travel.
The Service Engineer will be able to demonstrate the following skills, qualifications and knowledge for this position: