Overview
Frimley Health NHS Foundation Trust is seeking an experienced and motivated Performance Manager to join our Property and Facilities Management team. This role supports the delivery of safe, effective and high-quality services across the Trust through robust performance management, governance and assurance processes. Working with operational teams and senior stakeholders, you will lead on the development, implementation and continuous improvement of performance systems and reporting frameworks that support the Directorate’s strategic objectives and statutory responsibilities. You will analyse and interpret complex performance and compliance data to drive informed decision-making, service improvement and operational excellence.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Responsibilities
* Prepare and coordinate key statutory returns, including the Premises Assurance Model (PAM) and Estates Returns Information Collection (ERIC); ensure the accurate and timely submission of Board-assured information to internal and external bodies including NHS England and the Care Quality Commission (CQC).
* Contribute to the Trust’s Care Quality Programme by participating in quality walkarounds, monitoring compliance standards, identifying areas for improvement and supporting action plans that enhance patient, visitor and staff environments.
* Develop and maintain performance dashboards, KPIs and business intelligence tools to support operational performance and informed decision-making.
* Analyse service performance, compliance data, incidents, complaints, audits and contractor delivery against agreed standards, KPIs and SLAs.
* Prepare clear and insightful reports, presentations and performance information for Directorate meetings, Trust Board reporting and external NHS bodies.
* Coordinate and submit statutory and mandatory returns, ensuring accuracy, quality assurance and compliance with national requirements.
* Support monitoring and management of risk registers, escalate concerns where appropriate and contribute to investigations and corrective actions.
* Participate in Care Quality Programme walkarounds to identify risks, trends and opportunities for service improvement.
* Monitor compliance with statutory, regulatory and Trust requirements, ensuring robust audit trails and data validation processes are maintained.
* Provide specialist advice, guidance and training to managers and staff on performance reporting systems and governance processes.
* Support business cases, benchmarking exercises, annual planning processes and service development initiatives.
* Monitor contracted services, validate performance information and invoices, and support the delivery of best value and continuous improvement.
Minimum Qualifications and Experience
* Essential: Educated to degree level or appropriate equivalent experience.
* Desirable: Evident CPD; IOSH or NEBOSH; Yellow or Green Belt.
* Essential: Understanding and experience of working with Facilities and Estates data; experience with successful business planning and preparation of business cases; experience with Microsoft Excel; knowledge and experience in providing internal/external submissions; implementing robust reporting and performance monitoring frameworks; experience in developing dashboards in business intelligence applications; experience in an information and performance function in a large-scale complex organisation.
* Desirable: Attendance and input at multidisciplinary Trust-wide meetings with internal and external stakeholders.
Skills and Knowledge
* Confident presentation skills; ability to provide clear and concise presentations and influence others.
* Understanding of datasets and data sources, including data quality and reliability.
* Advanced analytical skills across modelling, data visualisation, data analysis, forecasting and logic models.
* Ability to manage complex and conflicting subject matter problems in relation to day-to-day workload and in support of workshops, meetings and other events.
* Ability to co-ordinate and draft responses or returns for internal consideration by the Directorate and Trust Board and external NHS agencies (e.g., NHS Estates, NHSE, CQC).
* Ability to identify risks, anticipate issues and create solutions; ability to work autonomously and take initiative.
* Supervisory management skills.
Special Requirements
* Ability to visit patient-facing areas as well as an office-based role.
Organisation Context
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer, recognised with Gold for the Armed Forces Employment Recognition Scheme. The organisation emphasises development opportunities, flexible working, and a focus on patient care, safety, and service quality. This includes ongoing investments in services and facilities, digital innovation (Epic EPR) and sustainability initiatives aligned with NHS Net Zero ambitions.
Apply online now
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