Why this job matters
The BT Group Business Architecture team is part of the Strategy & Change (S&C) Unit led by the Chief Strategy & Change Officer, which in turn is part of the BT Group Corporate Units.
Works with the Group Business Architecture Director, Group colleagues and key stakeholders to co-create and govern business architecture and operating model designs, ensuring BT’s transition to its target state through clear artefacts, roadmaps, and alignment across CFUs, Digital, and Networks.
Key elements of the role include:
Business Architecture & TOM Design
1. Co-create business architecture and TOM artefacts with stakeholders to ensure designs are practical, adopted, and aligned to BT’s strategic and transformation outcomes
2. Set operating model design principles and architectural standards (structure, governance, decision rights, process, tech/data, skills) and embed them across the transformation portfolio
3. Maintain relevant Business Architecture and TOM blueprint across pan BT domains
Roadmap and Transition Planning
4. Develop roadmap to articulate the transition states linking capabilities, processes, and technology to TOM choices and strategic outcomes
5. Partner with colleagues in the operational areas and broader transformation team to ensure sequencing reflects operational realities
Governance & Conformance
6. Work with the Governance & Assurance Team to ensure conformance reviews to ensure designs adhere to architecture and TOM standards
7. Provide coaching and guidance to programme teams to embed architecture and TOM principles
Analysis & Opportunity Identification
8. Identify efficiency and effectiveness opportunities through analysis of cost, people, and process distribution across the operating model
9. Establish, maintain and report productivity metrics
Engagement
10. Facilitate collaborative design forums to resolve interdependencies and drive consistency across architecture and TOM elements
11. Prepare clear, visual narratives for executive decision-making, surfacing trade-offs and recommendations crisply
Leadership
12. Drive knowledge sharing on emerging trends and changes in Business Architecture and TOM principles and practices
13. Identify obstacles to delivery of the Business Architecture and TOM
Key Skills & Experience required
Skills
14. Strong operating model design capability (structure, governance, decision rights, process, tech/data, skills)
15. Conceptual thinker with strong analytical and problem-solving skills, able to link architecture to business value
16. Driving disruptive change and influencing diverse stakeholders to adopt new ways of working
17. Ability to navigate complex interdependencies across business units, technology, and processes
18. Skilled in integrating architecture components (business, process, data, technology) into coherent designs
19. Inspiring communicator, able to create clear, compelling narratives and influence senior stakeholders
20. Excellent facilitation and collaboration skills, with a focus on co-creation and building alignment
Experience
21. Hands-on experience designing and implementing business architecture and TOM components in large, matrixed organisations
22. Proven ability to develop and maintain capability maps, value streams, and transition roadmaps.
23. Exposure to major transformation programmes, including as-is to target-state transitions.
24. Ideally familiar with architecture governance frameworks (TOGAF®, BIZBOK®) and process standards (APQC PCF).
25. Consulting-style experience in diagnostics, option development, and stakeholder engagement
What's in it for you?
26. 15% on target bonus
27. Health Care
28. Car Allowance
29. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
30. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
31. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
32. 25 days annual leave (not including bank holidays), increasing with service
33. World-class training and development opportunities
34. Option to join BT Shares Saving schemes.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.