Social network you want to login/join with:
Retail Customer Service, Bury Saint Edmunds
col-narrow-left
Client:
Entain
Location:
Bury Saint Edmunds, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
b82f7175dfa6
Job Views:
12
Posted:
22.06.2025
Expiry Date:
06.08.2025
col-wide
Job Description:
Join Entain as a Retail Customer Service Manager in Bury Saint Edmunds!
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and building rapport to encourage repeat business.
Salary: £12.50 Per Hour
What you will do:
* Deliver outstanding customer service.
* Always promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 15 hours, including long opening or closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications:
* You must be 18 years or over.
* Passion for delivering great customer service!
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations professionally.
Additional information:
What we offer:
Competitive salary, optional overtime, pension scheme, discounts, healthcare, development opportunities, and more. Join us and be part of a diverse, inclusive, and supportive community. We are committed to creating a workplace where everyone feels valued and respected.
If you require adjustments or accommodations during the recruitment process, please contact us.
#LI-DNI
At Entain, we prioritize doing what's right, fostering diversity, equity, and inclusion. We comply with all applicable laws and regulations to ensure ethical hiring practices globally.
#J-18808-Ljbffr