Organisation: Leicestershire County Council Work Location: County Hall, Leicester Road, Glenfield, Leicester LE3 8RA Salary: Grade 10 £35,451 - £39,165 per annum (pro-rata for part-time) Working Hours: 37 hours per week. Monday – Thursday, 9.00am – 5.00pm, Friday 9.00am – 4.30pm Contract Type: Fixed Term for 3 Years Closing Date: Friday 27th March 2026 Interview Date(s): TBC Do you want a hands on leadership role combining people management with real frontline impact? About the Role As Team Leader for the Crisis and Resilience Fund, you will play a key role in ensuring that adults facing crisis receive timely, high quality support. You will lead and support a team of Advisors and Business Support Administrators, helping them to confidently assess referrals, manage risk, and provide accurate information, advice, financial awards and referrals to appropriate services. You will be responsible for the day to day line management of staff, including training, mentoring and performance support. A strong focus of the role is quality assurance, making sure decisions are consistent, well recorded and in line with agreed processes, safeguarding duties and service standards. Alongside managing staff, you will also hold your own caseload and take part in triaging referrals. This ensures you stay close to frontline work and can provide informed guidance to the team. You will oversee telephone activity to ensure customers and partner agencies experience a responsive and professional service. The role involves working closely with the Operations Manager and wider management team to support service development, manage increased demand, improve referral pathways and contribute to performance reporting. You will also support training activity, share learning through case studies, and help the service adapt to change. This role suits an experienced practitioner who can balance people management, quality oversight and hands on delivery in a fast paced public health service. A standard DBS check is required for this post. For information on our approach to the recruitment of ex-offenders, please see our policy statement. About You To apply for this post, you must: • Hold NVQ3 in Business Administration or equivalent relevant qualification or relevant experience in customer facing environment • Lead, manage and support a team of Crisis and Resilience Advisors and Business Support Administrators, ensuring an effective and professional telephone service for customers and partners • Ensure high standards through quality assurance of decisions, referrals and payments • Manage a caseload and triage referrals to remain connected to frontline practice; be skilled at accurately capturing, recording and retrieving information using databases, CRM systems and MS Office • Support staff through training, mentoring and performance management • Work with managers to improve pathways, processes and service delivery • Contribute to service development, performance data and case studies In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer. Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. For more information or an informal discussion, please contact: Gemma Andrews, Crisis and Resilience Project Manager Telephone: 0116 305 5427 Email: gemma.andrews@leics.gov.uk How to Apply At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. By applying for this post, you agree to our Terms and Conditions. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .