Your Mission:
* Managing incoming calls for orders or routing to appropriate person.
* Quoting new work from all new enquiries we receive.
* Placing new orders from above once received – In-turn raising work for factory production.
* Logging customer stock for delivery from call off orders received – checking remaining stock levels.
* Requoting – and reordering for new stock to be made.
* Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required.
* Contacting customers to arrange and schedule deliveries / update or amend as necessary.
* Liaise with Transport Team to ensure orders are scheduled and delivered.
* Taking ownership for customer issues and complaints identifying root causes and resolving / this includes issues that can be both production and delivery related.
* Add new -Update/amend current customer details.
* Work with Accounts to ensure order/price queries are resolved.
* Manage and prioritise orders inbox.
* Provide support and guidance to all Sales Team Members including our Sales Representatives.
* Other general office duties relating to manufactured work.
* Stand in for Customer Services Manager when needed.
Your Profile:
* Ability to plan and prioritise.
* Fluent English.
* Excellent communication skills (including telephone).
* Strong organisational skills.
* High attention to detail.
* Previous customer services experience.
* Ability to multi-task and meet deadlines.
Location: Birmingham, UK
Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.
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